Turning voices into policy

Elderly hands resting on a windowsill

Turning Community Voices Into National Policy with Hey Juno

Alex Green, CEO of The Arthritis Movement, used Hey Juno to surface what really matters to the people they represent. What people shared directly informs the policies The Arthritis Movement pushes for the millions of people living with arthritis.

239 Participants, 6433 Messages, 99 Hours in Field

239 people were invited to chat with Juno.

The challenge

The Arthritis Movement supports people living with arthritis. They wanted to ground their advocacy in real-world experiences, not assumptions. But they couldn't reach enough people or collect detailed stories at scale.

  • What are the biggest barriers people face in daily life?
  • How are they navigating the health system?
  • What does meaningful support look like?

Their team wanted to bring in the voices of people directly affected by arthritis to shape their advocacy strategy. But running that kind of qualitative research at scale was out of reach using traditional surveys or focus groups.

The solution

The team launched a national Hey Juno study. People were invited to chat with our AI-led interview agent, Juno. Participants responded in their own time, in their own words. They didn't need to fill out forms or stick to predetermined answers. It felt like a real conversation, and that's what made the data rich.

Our platform pulled out recurring patterns and themes, and distilled them into five key problem statements that now guide their advocacy.

The Arthritis Movement study set up in Juno

The Arthritis Movement set up a study in Juno.

These are the themes that emerged:

  • The financial root of care is too high
  • People struggle to access timely, appropriate treatment
  • Daily tasks are hard due to pain and mobility issues
  • Mental health support is missing
  • Arthritis is dismissed as normal aging

These insights come directly from people living with arthritis, in their own words.

The impact

Hey Juno helped the team move quickly without losing depth.

Juno replaced traditional research methods with something faster, more scalable, and more human. They now have direct evidence from the community to back every policy position they take.

Alex said the process gave them richer insights than anything they've used before. The data felt real because it was. It reflected lived experience, not just top-line stats.

This research now anchors the movement's policy and advocacy work. It's a process they plan to repeat as they campaign for better care, more funding, and stronger support for the millions of people with arthritis. It's exactly the kind of work Hey Juno was built for.

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